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The CS notebook.

Field notes for CS teams on handling customer asks in chat, holding off churn, and keeping the roadmap focused.

saas-to-ai-chat-integration
Agent InfrastructureAI AgentsMCPAI Integration

How to integrate your SaaS with ChatGPT and Claude (the 2026 playbook)

Your customers are asking if their AI agents can use your product. The OpenAPI-to-MCP conversion takes a day. The auth takes a quarter. Here's how to think about the three real paths to getting your SaaS inside ChatGPT and Claude in 2026, and which one fits your company.

Gabriel BeslicGabriel Beslic·Founder & CEO·May 14, 2026·6 min read
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