A calculated health or risk score across every account, live on every row, tuned to your real signals.
Customer Health Score Calculator
Will this account churn? Answer 9 quick questions and get a 0–100 health score, the churn-risk tier, the math behind it, and a play to run before renewal. Free, no login, no CSV needed.
Score one account in about a minute
9 single-tap questions about the signals you already know. The score shows instantly, no email needed to see it.
We store the answers and score so your scorecard link works. Account names are never required. Use a nickname or leave it blank.
The model
How the customer health score is calculated
No black box: the full scoring model is published below: 9 weighted signals across 5 pillars, summing to 100 points. It codifies how experienced CS teams actually triage accounts, with extra weight on the relationship signals only a CSM knows. Treat it as a credible starting model: Bridge tailors the weights to your real usage data when you connect it.
26
Adoption
22
Engagement
22
Relationship
16
Support & sentiment
14
Value
| Signal | Pillar | Weight | Answers → points |
|---|---|---|---|
| Seat utilization | Adoption | 16 | 90%+1660–90%1330–60%810–30%4<10%0Not sureskip |
| Usage trend | Adoption | 10 | Growing10Flat6Declining1We don't track usageskip |
| Last activity | Engagement | 12 | This week12Past month81–3 months33+ months0Not sureskip |
| Relationship breadth | Engagement | 10 | Several across teams102–37Just one champion2Nobody, really0 |
| Champion status | Relationship | 14 | Engaged14Gone quiet6Recently left / changed roles1Never had a real champion3 |
| Exec sponsor | Relationship | 8 | Yes, engaged8Yes, but distant4No exec relationship0Not sure1 |
| Support load | Support & sentiment | 8 | Quiet8Normal back-and-forth6A few issues dragging on2Active escalation0 |
| Sentiment | Support & sentiment | 8 | Happy8Neutral5Unhappy0Honestly, no ideaskip |
| Outcome | Value | 14 | Clear, measurable ROI14Some wins, but nothing measured8Not yet / unclear2I don't know what success looks like to them0 |
70–100
🟢 Healthy
Renewal-ready. Nurture it, grow it, bring the expansion ask.
40–69
🟡 Watch
Soft spots forming. Small moves now beat a save play later.
0–39
🔴 At Risk
Churn precursors are live. Run a save play, not a check-in.
Honest about gaps:answers like “not sure” or “we don't track usage” are excluded rather than guessed; the score is recomputed over the signals you did answer (score = points earned ÷ answered weight × 100), and the scorecard says how many signals it's based on. Renewal timing never changes the score itself; it's a separate urgency overlay, because a healthy account 30 days from renewal needs different moves than the same account a year out.
What is Bridge?
Scored by hand here. Scored live with Bridge.
You just scored an account from the signals in your head. Bridge lives inside your product, so health scores, churn flags, and renewal views come from your real usage data, on every account, without the spreadsheet.
Doing it by hand
- Pull usage, tickets, and NPS into a sheet
- Score one account from memory, here
- Redo it before every QBR and renewal
- It's stale the day after you share it
With Bridge
- Scores computed from live product data
- Every account in your book, not one
- Recalculated as usage and tickets change
- Shared with your team straight from chat
Not just health scores.
The asks your customers used to wait a quarter for, handled in chat, in minutes.
A churn-risk view of the whole book, built in chat and shared as a link that keeps itself current.
The renewal-prep CSV in the exact shape your RevOps asked for, calculated columns included.
This tool scores one snapshot. Bridge scores your whole book, live.
Want this score live, for every account?
This scorecard is a snapshot of what you know today. Bridge connects to your real usage data and keeps health scores fresh across your whole book, inside your product.
Sign up to BridgeCustomer health scores: FAQ
Everything about scoring an account's churn risk in about a minute, for free.
Yes. Completely free, no account, no credit card. Answer 9 questions and the score, churn-risk tier, and top drivers show instantly, before we ever ask for an email.
No. There's nothing to connect and no CSV to prepare. The 9 questions ask about signals you already know, like champion status and support load. One optional email unlocks the full breakdown, your hosted scorecard link, and the spreadsheet template.
Nine weighted signals across five pillars sum to a 0–100 score: adoption (26 points), engagement (22), relationship (22), support and sentiment (16), and value (14). The full model, every weight, and every answer's points are published on this page. If you skip a question, the score is recomputed over what you did answer instead of guessing.
70 or above is Healthy: renewal-ready, worth an expansion conversation. 40–69 is Watch: soft spots forming that are cheap to fix now. Below 40 is At Risk: real churn precursors are live and a save play beats a check-in. The tier matters more than chasing a perfect 100.
The calculator scores one account at a time, and a mini-portfolio builds up as you score more. For the whole book at once, the free spreadsheet template applies the same formula to every row, and Bridge computes it live from your real usage data, on every account, inside your product.
It's directional, and honestly framed that way. The strongest churn precursors (champion left, exec disengaged, single-threaded) live in your head, not in any export, and you know them better than any system. What self-reporting can't give you is freshness across the whole book; scoring from live product data is what Bridge (the paid product) does.
Only if you choose to unlock the full scorecard with your email. You'll get the scorecard link itself, plus occasional product updates you can unsubscribe from in one click. The score is shown either way.
Your answers and the computed score, so your scorecard link keeps working. Account names aren't needed anywhere; a nickname is fine, and it only appears on the shared page if you explicitly opt in. The email is stored only if you provide one.