Bridge
Bridge vs Mode

Mode is where your data team analyzes. Bridge is where your CSM answers a customer.

Custom fields, dashboards, exports. Handled in chat by your CSM, on your API. No notebook to write.

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Free for 14 days on one of your customers. No card.

At a glance
ModeBridge
Who it's for
Your data team, in SQL and Python
Your customer, through your CSM
What it produces
Ad-hoc analysis and shared reports
The one specific view a customer asked for
Who builds it
An analyst, in a notebook
Your CSM, in chat. No notebook
Time to a new ask
Queued with the data team's other work
Minutes
Custom fields
Written into the query in the notebook
Calculated live on every record
Delivery
A report or workbook the customer opens
A white-labeled link, in the conversation
6 of 12 differences shownSee all

Why choose Bridge over Mode.

Mode is where your data team runs SQL and notebooks. Bridge sits on your API and handles the one-off asks your customers make, in chat.

01Workflow

Handled in chat, not written in a notebook.

Mode is where an analyst writes SQL and a notebook, then shares the report. Bridge sits on your API. The CSM types the customer's ask in chat, Bridge builds the view, the link goes back in the same conversation. No analyst in the loop.

See the full comparison
bridge_chat
live
Show every load 24h+ late, by carrier and lane.
calling /shipments · grouping by carrier · building view
late-loads.bridge.link/acme
shared
Sent back in the same conversation. No ticket opened.
02Custom dashboards

Built in chat, not queued.

A new customer dashboard in Mode waits on the data team: a query, a notebook, a report to share. Bridge builds the one your customer asked for once, in chat against your API, scoped to that customer and shared as a white-labeled link they open themselves.

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late_loads_view
shared
loads late
42
carriers
7
avg delay
31h
late by lane
03Custom fields

Calculated live, not coded.

Bridge adds calculated fields across every record without an analyst writing them into a query. No notebook, no report to re-run by hand. The field is live the moment the formula resolves.

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contacts
calculated
ContactActivity 90dchampion_strength
Acme Corp142 events92High
Globex88 events64Med
Initech31 events27Low
calculated live · no schema change
04Custom exports

In their format, not a query dump.

Bridge writes a CSV in the shape your customer asked for, with custom and calculated columns included. Saved as a view they can re-run. Their format becomes the default, not yours.

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export.csv
custom format
invoicedays_overduepriority_score
INV-204161High
INV-203834Med
INV-210212Low
custom + calculated columnsdownload
05Speed

Minutes, not a queue.

In Mode, a customer ask becomes work for the data team: SQL, a notebook, a report to share. In Bridge, the CSM types the ask, Bridge calls your API and builds the view, and the link goes back in the same conversation.

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time_to_delivered
measured
Bridge4 min
ModeDays. Quarters.

from the moment the CSM relays the ask

Where they actually differ.

The capabilities that decide which tool fits the ask in front of you.

Mode
Bridge
Built by your CSM, no analyst
Mode: no
Bridge: yes
Installed on your API in minutes, no notebook to set up
Mode: no
Bridge: yes
Delivered in minutes, not queued with the data team
Mode: no
Bridge: yes
Custom dashboards, handled in chat
Mode: no
Bridge: yes
Custom fields without writing a query
Mode: no
Bridge: yes
Custom exports in the customer's format
Mode: no
Bridge: yes
Delivered as a chat link, no report to embed
Mode: no
Bridge: yes
Customer stays in the conversation, no report login
Mode: no
Bridge: yes
Per-customer scoping from your API
Mode: no
Bridge: yes
Unlimited CS seats, no per-user fees
Mode: no
Bridge: yes
SQL editor over your warehouse
Mode: yes
Bridge: no
Python and R notebooks for deep analysis
Mode: yes
Bridge: no
Collaborative reporting for your data team
Mode: yes
Bridge: no
Free tier for individual analysts
Mode: yes
Bridge: no
Verified June 2026mode.com/pricing

Should you choose Bridge or Mode?

Bridge sits on your API and handles a customer's one-off ask in chat. Mode is where your data team runs SQL and notebooks for deep analysis. They cover different jobs.

Best for most teams

Choose Bridge

  • Custom dashboards
    The one your customer asked for once, built in chat and scoped to them.
  • Custom fields
    Calculated across every record, live, with no query to write.
  • Custom exports
    A CSV in the customer's format, with calculated columns included.
  • One-off asks
    Anything that does not need an analyst, handled in minutes by your CSM.
Start a free pilot

14-day pilot. One customer. No card.

Different job

Choose Mode only if

  • Your data team needs SQL plus Python or R for deep ad-hoc analysis.
  • The work is collaborative reporting your analysts own and iterate on.
  • An analyst is the right person to build and maintain the view.
  • The audience is your own team, not a customer waiting on a one-off answer.

Still deciding which tool fits the ask?

If your data team needs SQL and notebooks for analysis, that is Mode. If you want a customer's one-off ask handled in chat, that is Bridge.

Start a free pilot
  • 14-day pilot on one customer
  • No card to start
  • Keep Mode for data-team analysis

The questions we get most.

Yes. They cover different jobs, so you can run both. Mode for the analysis your data team runs in SQL and notebooks. Bridge for the one-off asks your customers make through your CSM.

Yes. They type the ask in plain English. Bridge calls your API, computes whatever needs computing, and builds the view. No SQL. No notebook. No analyst pulled in.

Mode is still where your data team runs SQL and Python or R for deep analysis and shared reports. Bridge handles a customer's one-off ask in chat, scoped to that customer and shared as a white-labeled link. Different audience, different job, whoever owns Mode.

No. Multi-step SQL, Python and R notebooks, and collaborative reporting for your data team are Mode's job. Bridge handles the customer-facing ask that does not need an analyst. If your team needs to dig into the data, use Mode. It is a strong, well-supported option.

In Mode, an analyst writes the SQL and the notebook, then shares the report. In Bridge, your CSM types the ask in chat and Bridge builds the view. No analyst in the loop for a one-off customer ask.

Mode's Studio tier is free for up to 3 users, with Pro and Enterprise priced by quote. Bridge is $199/month for up to 5 connected customers, with unlimited CS seats. Past 5, pricing moves to enterprise and we size it with you. The pilot is free for 14 days, no card. Different models. See the Bridge pricing page for detail.

Only what your API exposes. Queries are authenticated per session. Per-customer activity logs are on by default. We do not train models on your data.

Still on the fence?Book 20 minutes with the founder

Start answering customer asks without pulling in the data team.

14 days. One customer. Free. Then $199/month for up to five connected customers, enterprise past that.

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