Bridge
Bridge vs Luzmo

Luzmo embeds dashboards into your product. Bridge handles the ask that doesn't fit one.

Custom fields, dashboards, exports. Handled in chat by your CSM, on your API. No embed to build.

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Free for 14 days on one of your customers. No card.

At a glance
LuzmoBridge
Where it lives
Embedded in your product UI
On your API, delivered in chat
How it ships
An embed build with the SDK
Installed on your API in minutes
Who builds the view
Your product team, in advance
Your CSM, in chat
Custom one-off ask
A new dashboard to design and ship
Handled in chat
Custom fields
Modeled in the dataset first
Calculated live on every record
Time to a new ask
A design and embed cycle
Minutes
6 of 12 differences shownSee all

Why choose Bridge over Luzmo.

Luzmo embeds dashboards into your product, so every custom ask runs through your product team. Bridge sits on your API and handles them in chat.

01Workflow

Handled in chat, not designed and embedded.

Luzmo embeds dashboards into your product, so a new view is a design and embed cycle. Bridge sits on your API. The CSM types the ask in chat, Bridge builds the view, the link goes back in the same conversation. No embed to ship.

See the full comparison
bridge_chat
live
Show every load 24h+ late, by carrier and lane.
calling /shipments · grouping by carrier · building view
late-loads.bridge.link/acme
shared
Sent back in the same conversation. No ticket opened.
02Custom dashboards

Built in chat, not embedded in advance.

Luzmo ships the dashboards your product team can design ahead of time, each one embedded and themed. Bridge builds the one your customer asked for once, in chat against your API, scoped to that customer and shared as a white-labeled link they open themselves.

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late_loads_view
shared
loads late
42
carriers
7
avg delay
31h
late by lane
03Custom fields

Calculated live, not modeled first.

Bridge adds calculated fields across every record without a change to the data model behind your dashboards. No engineering ticket, no migration scheduled. The field is live the moment the formula resolves.

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contacts
calculated
ContactActivity 90dchampion_strength
Acme Corp142 events92High
Globex88 events64Med
Initech31 events27Low
calculated live · no schema change
04Custom exports

In their format, not a dashboard PDF.

Bridge writes a CSV in the shape your customer asked for, with custom and calculated columns included. Saved as a view they can re-run. Their format becomes the default, not a fixed export off a chart.

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export.csv
custom format
invoicedays_overduepriority_score
INV-204161High
INV-203834Med
INV-210212Low
custom + calculated columnsdownload
05Speed

Minutes, not an embedding build.

In Luzmo, a custom ask becomes a product task: model the data, build the dashboard, update the embed. In Bridge, the CSM types the ask, Bridge calls your API and builds the view, and the link goes back in the same conversation.

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time_to_delivered
measured
Bridge4 min
LuzmoDays. Quarters.

from the moment the CSM relays the ask

Where they actually differ.

The capabilities that decide which tool fits the ask in front of you.

Luzmo
Bridge
Built by your CSM, no data team
Luzmo: no
Bridge: yes
Installed on your API in minutes, no embed to build
Luzmo: no
Bridge: yes
Delivered in minutes, not a design cycle
Luzmo: no
Bridge: yes
Custom dashboards, handled in chat
Luzmo: no
Bridge: yes
Custom fields without a data model change
Luzmo: no
Bridge: yes
Custom exports in the customer's format
Luzmo: no
Bridge: yes
Delivered as a chat link, no embed to build
Luzmo: no
Bridge: yes
Customer stays in the conversation, no portal
Luzmo: no
Bridge: yes
Per-customer scoping from your API
Luzmo: no
Bridge: yes
Unlimited CS seats, no usage-based fees
Luzmo: no
Bridge: yes
Customer-facing dashboards inside your product UI
Luzmo: yes
Bridge: no
Customer self-serve exploration inside the embed
Luzmo: yes
Bridge: no
Themed, white-labeled, pixel-perfect in your product
Luzmo: yes
Bridge: no
A reusable dashboard layer your product team maintains
Luzmo: yes
Bridge: no
Verified June 2026luzmo.com/pricing

Should you choose Bridge or Luzmo?

Bridge sits on your API and handles custom asks in chat. Luzmo embeds dashboards into your product so customers can explore their own data. They cover different jobs.

Best for most teams

Choose Bridge

  • Custom dashboards
    The one your customer asked for once, built in chat and scoped to them.
  • Custom fields
    Calculated across every record, live, with no data model change.
  • Custom exports
    A CSV in the customer's format, with calculated columns included.
  • One-off asks
    Anything that no embedded dashboard covers, handled in minutes by your CSM. No engineering involved.
Start a free pilot

14-day pilot. One customer. No card.

Different job

Choose Luzmo only if

  • You want customer-facing dashboards living inside your product UI.
  • Your customers want to explore their own data, themed to your brand.
  • The dashboards they need repeat across accounts.
  • You have product engineering capacity to embed and maintain it.

Still deciding which tool fits the ask?

If you want dashboards embedded inside your product, that is Luzmo. If you want a customer's one-off ask handled in chat without an embed build, that is Bridge.

Start a free pilot
  • 14-day pilot on one customer
  • No card to start
  • Keep Luzmo for embedded dashboards

The questions we get most.

Yes. They cover different jobs, so you can run both. Luzmo for the dashboards your customers explore inside your product. Bridge for the one-off asks they make through your CSM that no dashboard covers.

Yes. They type the ask in plain English. Bridge calls your API, computes whatever needs computing, and builds the view. No data model to edit. No chart to embed. No engineering pulled in.

No. Customer-facing dashboards living inside your product UI, themed and white-labeled, are Luzmo's job. Bridge sits on your API and handles a customer's one-off ask in chat, shared as a white-labeled link. If you want a dashboard your customers explore inside your product, use Luzmo. It is a strong option for that.

That is Luzmo. Bridge generates a view from a single ask. It does not replace an embedded dashboard your customer pivots and filters on their own. If exploration inside your product is the goal, give them Luzmo.

No. Luzmo is an embed build: the SDK, theming, auth, and a dashboard layer your product team maintains. Bridge installs on your API and your CSM handles asks in chat. No embed, no integration project, no upkeep on a standing layer.

Luzmo is EUR 495 per month on Starter and EUR 1,995 per month on Premium (which adds white-labeling), both billed annually, priced on monthly active users, with Enterprise quote-only. Bridge is $199/month for up to 5 connected customers, with unlimited CS seats. Past 5, pricing moves to enterprise and we size it with you. The pilot is free for 14 days, no card. Different models. See the Bridge pricing page for detail.

Only what your API exposes. Queries are authenticated per session. Per-customer activity logs are on by default. We do not train models on your data.

Still on the fence?Book 20 minutes with the founder

Start saying yes to custom asks without an embed build.

14 days. One customer. Free. Then $199/month for up to five connected customers, enterprise past that.

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