Custom fields, dashboards, exports. Handled in chat, in minutes.
Designed for CS teams in high-growth sectors
Every request that doesn't ship starts a clock. Customers ask once, twice, then go quiet. By the time churn shows up in the dashboard, the decision was made months ago. The asks you can't say yes to don't show up in product debt. They show up in churn.
Any chance we can get exports in our format? We do this manually every month.
Flagged it with product. Definitely on the list.
Quick follow-up on the export format, any ETA?
Still on the list. Hoping to get to it next quarter.
Just checking in one more time on the export…
The ask comes in. You answer in chat. The file goes back to them.
Can you pull our past-due invoices from last quarter, bucketed by collection priority? Days overdue × invoice size, weighted by account ARR.
A custom field. A dashboard. An export. The kind of ask that used to mean "let me check with engineering." And a quarter on the backlog.
Export past-due invoices from last quarter, bucketed by collection priority: days overdue × invoice size × account-ARR weight.
Bridge Chat is built into the platform. No ticket filed. No engineer pulled in. Bridge only does what your team has allowed.
One link, in their format. They can open it in their workspace or download the file. You can pull it back any time from your dashboard.
No engineer pulled in. Handled in chat. Your engineers stay focused. You keep your customers.
Same accounts. Same asks. The numbers move.
The asks you used to push to next quarter. Yes, today.
Bucket past-due invoices by collection priority. Days overdue × size × account ARR.
Score every supplier with our risk formula.
Build us a dashboard for at-risk renewals.
Pull MRR by segment for next week's board.
Filter that export by last month's signups.
Pull churn risk by tier for QBR prep.
Add a usage trajectory field. 30/60/90-day delta on logins.
Add a renewal risk score on every account.
Every one used to wait on engineering. None of these did.
Test it with one customer, free.
Your first wave of real customers.
Roll it out to every customer.
Your customers get what they ask for. Your roadmap stays focused.